Once you place an order, a Rakoon agent collects the item directly from the seller and delivers it to you. There's no separate courier handoff, the agent who picks it up is the one who brings it to your door.

Payment is made at checkout, which covers the item and a single, clear service fee. There's no escrow step, your payment confirms the order and sets the agent collection in motion.

Use the request flow to upload what you're looking for, free of charge. Sellers can respond directly, or we source it for you as a pre-order.

It depends on the item and seller, but you'll see an estimated sourcing window before you confirm the order, so there are no surprises.

Select "Become a seller" in the subject field below and send us a short note about what you'd like to list. Our team will follow up with next steps.

Contact us within 24 hours of delivery through this page or by phone. Because every order passes through a Rakoon agent, we can trace exactly where things went wrong and make it right.