Shipping Policy
One agent, from pickup to your door.
Rakoon doesn’t hand your order off between couriers and depots. A single agent collects it from the seller and delivers it directly to you.
Last updated August 2026
How delivery works
No drop-off points. No shipping labels. Just a handoff you can track.
Order placed
Agent collects
Delivered to you
Payment confirms the order and an agent is assigned to it right away.
The agent picks up the item directly from the seller, in person.
The same agent brings it to your door, no separate courier handoff.
Delivery timelines
How long it takes.
In-stock items
Delivered within 1–3 business days in Greater Accra, and 3–5 business days in other covered regions.
Pre-orders & sourced requests
Timelines vary by item and seller. You'll see an estimated sourcing + delivery window before you confirm the order.
Order cut-off
Orders placed before 2pm are typically assigned an agent the same day. Orders after 2pm are assigned the next business day.
Coverage
Where we deliver.
Rakoon's agent network is expanding region by region. Exact delivery estimates for your address are shown at checkout.
Delivery fees
What you pay, and why.
One service fee, shown upfront
Delivery is covered by a single service fee calculated at checkout, based on your location and the item. No surprise charges on arrival.
No separate courier charges
Because a Rakoon agent handles collection and delivery directly, there's no third-party shipping carrier adding its own fee on top.
If no one's home
Your agent will attempt to reach you before arriving. If delivery can't be completed, they'll reschedule for the next available window at no extra cost. After repeated failed attempts, the order is held and our support team will reach out to arrange next steps.
Item arrived damaged?
You have 3 days from delivery to report it, and there's no cost to you for the return. See our Return & Refund Policy for the full process.
Wondering where your order is?
Track delivery status directly from your account, or reach out and we'll check in with your agent.